Scale House LLC (“Scale House,” “we,” “us,” or “our”) is a digital advertising agency committed to protecting the privacy of our clients, website visitors, and individuals whose data we may process in the course of providing advertising services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our services, our website, and our business operations.
By engaging our services, visiting our website, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
We may collect and process the following categories of personal information:
• Contact information such as name, email address, phone number, and mailing address
• Business information including company name, job title, and billing details
• Communications you send to us, including emails, messages, and feedback
• Account credentials if you use any of our platforms or portals
• Device and browser information, including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, click patterns, and referring URLs
• Cookies, pixels, and similar tracking technologies (see Section 7 below)
• Data from advertising platforms (e.g., Meta, Google, TikTok) related to ad campaign performance
• Audience and analytics data provided by clients for campaign targeting and optimization
• Publicly available information from business directories or social media profiles
In providing our digital advertising services, we may process personal data on behalf of our clients. This may include audience data, customer lists, and conversion data. We process such data as a service provider or processor under applicable law, subject to contractual terms with our clients.
We use the information we collect for the following purposes:
• Providing, managing, and improving our digital advertising services
• Creating, managing, and optimizing advertising campaigns across platforms
• Communicating with clients regarding projects, billing, and account management
• Analyzing campaign performance and generating reports
• Maintaining and improving our website and internal systems
• Complying with legal obligations and protecting our legal rights
• Detecting and preventing fraud or unauthorized activity
• Sending marketing communications about our services (with your consent where required)
Depending on the circumstances and applicable law, we may rely on one or more of the following legal bases for processing personal information:
• Performance of a contract or to take steps at your request prior to entering a contract
• Our legitimate business interests, such as improving services and marketing our agency
• Your consent, where specifically requested
• Compliance with legal obligations
We do not sell personal information. We may share information in the following circumstances:
• With advertising platforms and technology partners as necessary to execute and manage campaigns
• With analytics and measurement providers for campaign reporting and optimization
• With service providers who assist us in operating our business (e.g., hosting, billing, email services)
• With clients, to the extent necessary for campaign reporting and collaboration
• In response to legal process, such as court orders, subpoenas, or regulatory requests
• In connection with a merger, acquisition, or sale of all or a portion of our assets
• With your consent or at your direction
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When determining retention periods, we consider the nature and sensitivity of the data, the purposes for processing, applicable legal requirements, and our legitimate business interests.
Client campaign data is retained in accordance with the terms of our service agreements and applicable platform policies.
Our website and advertising services may use cookies, pixels, tags, and similar technologies to collect information about your browsing activity and to deliver, measure, and optimize advertising campaigns. These technologies may include:
• Essential cookies required for website functionality
• Analytics cookies to understand how visitors interact with our website
• Advertising cookies and pixels used to track conversions and optimize ad delivery
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website. For advertising cookies deployed in client campaigns, the applicable client’s privacy policy governs their use.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent at any time, where processing is based on consent
• The right to opt out of the sale or sharing of personal information (where applicable)
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request in accordance with applicable law.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of personal information.
Scale House does not sell personal information. To exercise your California privacy rights, please contact us as described in Section 13.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.
If you believe a child has provided us with personal information, please contact us immediately.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit, access controls, regular security assessments, and employee training.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers and central operations are located. By providing your information, you consent to this transfer.
We will take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable law.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Scale House LLC
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]
Mailing Address: [INSERT MAILING ADDRESS]
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Effective Date” at the top of this policy and, where required, provide additional notice.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.